FAQ

Product

Where are our products manufactured?

Over 90% of our pants and denim are made in Turkey.
And why? Quite simply because they are the best when it comes to denim.
They have developed real know-how in the field and have our full confidence.

Most of our tops are made in China and Turkey , and our shoes in Portugal.
Why do we do this? Quite simply because of the quantity of quality fabrics and leathers available, and their know-how in terms of tailoring.

In all cases, we work with partners, some of whom have been with us for twenty years, and with whom we have established a relationship of trust.

We also ensure that all our suppliers respect the working conditions, health and safety of their workers, as well as their well-being.

We also ensure that child labor is not tolerated in these companies.

It is also important to us that these partners respect environmental constraints.

How do we select our fabrics?

We choose our fabrics firstly for their comfort.
We always try to choose noble materials when it is possible, and when the product does not require a particular technique.
We replace as soon as possible synthetic materials by more environmentally friendly materials when we have an alternative.

How to take care of my jeans ?

The care of jeans has always been the subject of much debate.

From the point of view of purists, to bring a certain patina to your pants, it would be better not to leave them in contact with water and therefore not to wash them...

Without going to these extremes, it is however totally unnecessary to wash them every time you wear them. The colors would quickly become less saturated.

The basis of a good cleaning is to put your jeans inside out, use a delicate program or wash them cold and use a detergent for dark clothes.

Shoes, jewels and accessories, where to find them?

It seems you like our looks and accessorizing.
We are very happy about that! :D

And since there is a lot of them, we made you a small summary:
Here for women's shoes, hats and accessories and here for men's shoes and accessories.

Delivery

What are the possible delivery methods?

We work with reliable and fast carriers in France and abroad, and several delivery methods are available depending on the destination country. 

- Colissimo Domicile,
- Colissimo Point Relais,
- Chronopost Domicile,
- Chronopost Relais,

If you place your order before 3pm, your parcel will leave on the same day. However, this time may be extended during our commercial operations.

What are the delivery delays and costs?

Delivery times and shipping costs

Within France:

Currently, Colissimo Points Relais delivery is offered for all purchases in France.

In Germany, Belgium, Luxembourg and the Netherlands:

Chronopost Relais delivery is offered in Germany, Belgium, Luxembourg and the Netherlands.

Spain:

Delivery to Chronopost Relais points is free on all orders to Spain.

Other countries :

For other countries, please refer to this table.

Delivery times :

Whatever your country of delivery, you'll find all transport costs here and the usual delivery times here.

If you have any further questions, please contact our sales department on +33 (0)3 87 93 80 43 or by form here. So don't hesitate!


For non-European countries, additional taxes may be applied at customs and remain at your charge. More information in our General Sales Conditions.

When will my order ship?

To France and abroad / Monday to Friday.

  1. Order before 3:00 pm: Shipment the same day*
  2. Order after 3:00 pm: Shipment the next day*
  3. Order after 3:00 pm on Friday & weekend: Shipment the following Monday*
  4. Order on a public holiday (France): Shipment on the next working day

*In the event of promotional operation, these delays may be extended due to the large number of orders. 
Be ensured that our teams do their best to send your order as soon as possible!

When will I receive my order?

Once your order has been shipped, you will receive an email with a tracking link for your package.
This link will allow you to know at any time where your package is and when it should be delivered.

Payment

Which payment methods are available?

You have the possibility to pay your order by :

- Credit card (Visa, Mastercard, Maestro, Visa Electron or by American express)
- PayPal

However, we do not accept payments in installments.

Are our payments secure?

Your banking information is never in our possession.
Transactions are processed entirely by the Lyra Network secure payment module or by the Paypal secure payment module.
Your payment is totally secure.

How do I know if my payment has been approved?

Once your payment has been validated on the payment module, you will be redirected to our site.
You will receive an order confirmation by email, indicating that your payment has been validated.
Remember to check that your order confirmation is not in your spam folder.

If in doubt, please do not hesitate to contact us.

When will my bank account be debited?

Your account will be debited once your order is confirmed.

What if my payment was declined?

If your payment has not been successful, please feel free to place your order again using another payment method.

If you are still unable to pay for your order, please contact our Customer Service Department:

- By email: via thecontact form
- By telephone: Monday to Thursday 8.30am to 6pm and Friday 8.30am to 5pm +33 3 87 93 80 43

Our team will do its utmost to help you.

Where can I find my invoices?

Your invoices are available in your customer area, under "my account/my orders".
Just click on the concerned order to download your invoice.

Return

How to make a return from France, Germany or Benelux ?

* Metropolitan France, Belgium, Luxembourg, Germany and the Netherlands:

You have 14 days to return your items.

- Log in to your customer area ,

- Click on "MAKE A RETURN" directly in the black box if the return concerns your last order,

- Or Click on the «"MY ORDERS" » tab if your request concerns a previous order. After, click on the « "RETURN" » action of the order concerned.


Then, fingers in the nose, you just need to follow the instructions.
But if you are still not fully confident, no stress, we summarize everything for you here. ;)

Step 1 : You will have three options: exchange, refund or voucher - It's up to you!

Step 2 : Validate your return request and in the last step:

For Metropolitan France: Your return ticket will appear on your browser. This ticket has 2 pages, on the first page you will find all the deposit possibilities offered by La Poste, the second page is your return ticket!

For other countries: a return ticket with your country's postal service name will open in your browser.

Step 3 : Print your return label.

Step 4 : Prepare your package with the items to be returned to us inside. Then stick your return label on your package.

Items must be returned in their original packaging and with all tags attached. They must not have been worn or washed.

Step 5: Ship your package

For Metropolitan France: You can drop off your return at a relay point or at a post office. You can also schedule a mailbox collection.

For other countries: Drop off your return at your nearest post office.

This service is free for Metropolitan France, Belgium, Luxembourg, Germany and the Netherlands.

How to make a return from the DROM/COM or the foreign countries?

* DROM/COM, and foreign countries :

You have 14 days to return your items (unworn, unwashed, with their original labels and packaging).

Only refunds are available. Please return your product as indicated below, and it will be refunded as soon as possible.

If you would like a different size, please place a new order on our website www.freemantporter.com, as exchanges are not possible.

For a return :

CHECK IF YOU ARE ELIGIBLE HERE

If so, please proceed as follows:

- Log on to your customer area ,

- Click on "MAKE A RETURN" directly in the black box if the return concerns your last order,

- Or click on the tab "MY ORDERSClick on the "MY ORDERS" tab if your request concerns a previous order and click on the " MAKE A RETURN " action for the order concerned.


Then it's easy, just follow the wave.
But if you're afraid of the water, don't worry, we'll summarize everything here ;)

Step 1: You'll be redirected to the La Poste website, where all you have to do is enter your e-mail address and confirm. Your label will arrive directly in your mailbox.

Step 2: Print your label.

Step 3: Prepare your parcel with the items to be returned and the form "Return Form. Finally, affix the return label to your package.


Items must be packed in their original packaging, with all labels attached, and must not have been worn or washed.

Step 4: Ship your package

Drop off your return at your nearest post office.

You will be charged a flat-rate shipping fee.To find out how much, please click here.

IF YOU ARE NOT ELIGIBLE :

You are responsible for return shipping costs and any customs clearance fees.

The parcel must be returned to the following address:

DS 55 - Service des retours

1 BIS RUE DE ST LOUIS

57150 CREUTZWALD

FRANCE

Did you receive my return?

When we receive your return, an email is sent to you to inform you that we have successfully received your package.
As long as you have not received an email from us, it means that we have not received your return yet.

How long does it take to get my refund?

We reserve the right to a 30-day legal refund period.
But don't worry, refunds are usually made within about 10 days upon reception of your return.

Can we make an exchange instead of a refund?

Of course!
You just need to login into your customer area, tabORDERS | ORGANIZE A RETURN » then click on "MAKE A RETURN" under the order concerned.
Then select "Exchange" on the item(s) concerned.
Let yourself be guided.
And voila. :)

The requested size is reserved for you and will be sent to you once we get your return.

This service is only available for France, Germany and Benelux.

For the DROM/COM and other foreign countries, only the refund is proposed.

After returning an item, will I receive a refund or a voucher?

The choice is yours.

During your return process to your account here, you will have the choice between a refund, a voucher or an exchange.

This service is only available for France, Germany and Benelux.

For the DROM/COM and other foreign countries, only the refund is proposed.

General

Who are we?

Freeman T. Porter was founded in 1993. We are a small company based in the North-East of France, with a design office in Paris. Thanks to our small structure, we give priority to the proximity with our customers.

A team of passionate people is dedicated to create modern products that meet your expectations. The heart of our collections is denim, for which we have developed throughout the years a know-how unanimously recognized in the industry.

We are far from mass production, and we make the choice of small creations totally mastered.

Where to find our products ?

You can find our products on our website, at selected partner retailers in Europe and in our Freeman Stores.

You can easily find a store near you by clicking HERE.

You want to work with us?

Are you a retailer or planning to open a store?
Would you like to open a Freeman Store?
Please don't hesitate to contact us via this link.

Are you a model, influencer, sportsperson or artist who would like to start a partnership with us? Contact us here!

We'll be happy to process your request as quickly as possible.

You wish to order on our site?

Ordering our products couldn't be easier:

- Add your favorite products to the shopping cart
- Confirm your order
- Log in or register if you are not yet a customer
- Check your address and choose your delivery method
- Choose payment by PayPal or credit card
- Payment by PayPal : you will be redirected to the PayPal platform
- Payment by credit card: you will be redirected to the Lyra Network payment module, fully secure
- You will then receive an order confirmation by e-mail

From now on, we'll take care of everything! All you have to do is wait for your parcel to arrive.

Forgot your password?

No worries, all you have to do is to click on "Sign in", then on "Forgot your password?". 

Fill in your email. 
You will receive a mail containing a link that you will need to click in order to reset your password. 
You will then be able to fill in your new password, and use it the next time you login.
A second mail will confirm you the reset of your password.

You can change your password at any time in your Customer Account under the "My Personal Information" tab. 

If however you are unable to do so, please do not hesitate to contact customer service who will be happy to guide you!

How to contact us?

Do you have any questions, need advice to help you make your choices, are you having trouble finalizing your order, have any comments to make, or would you simply like to talk to us?

We're available:

By email: Via the contact form

We'll do our best to get back to you as quickly as possible.

You wish to subscribe to our Newsletter ?

Collection launches, new arrivals, access to our private sales, stock returns, end-of-season promotions...
Every season, we communicate with our customers on all our latest news.


If you'd like to subscribe to our newsletter so you don't miss a thing, just go to the bottom of our site and click on the "10% discount" box to enter your e-mail address.

And to make things easier for you, we're offering you a 10% discount on your first order, which cannot be combined with other discounts or during our promotional periods (Black Friday, Private Sales, Ends of summer and Winter Sales, etc.).


You can of course unsubscribe at any time.

What about the protection of my personal data?

For any information concerning your personal data, please click HERE.

Guide

What is the length of the pants when not specified?

When the length is not specified (L32 or L34), our pants are then made in progressive length, which means that the length evolves with the size.

For example, a pant in size M will be longer than a pant in size S.

Which size to choose?

To help you in your size choice, do not hesitate to use our helping module by clicking on "SIZE GUIDE" under the "ADD TO BASKET" button in each product sheet.

In addition, in each product sheet (in the tab "DESCRIPTION", "+ Read more" then "SIZE GUIDE") we indicate the measurements of our mannequins and we add, if necessary, information about the size to choose.

Where to find the size guide?

You will find our size guide on the product page of each item, in the tab "DESCRIPTION", "+ Read more" then "SIZE GUIDE" of each article. This one is very specific to pants, jeans and tops.

Should I take my usual size?

Our articles are tailored in accordance with international size charts.
You can therefore take your usual size.

However, our sizes may slightly vary depending on the material used and you may have a different feeling in a pair of stretch pants or in a pair of raw denim pants.

They can also vary according to the design.
Depending on the spirit of a model it can be worn rather short, rather loose, etc...

Search
the skirt that will make you dream, the perfect trousers ...
10% discount on your 1st order*
Benefit from an exclusive discount on your 1st order, receive all the latest news and enjoy exclusive advantages (Private Sales, Previews...).