Delivery & Returns

DELIVERY

In France or abroad / Monday to Friday.

  1. Order before 3:00 pm: Shipping today*
  2. Order after 3:00 pm: Shipping the next day*
  3. Order after 3:00 pm Friday & Weekend: Shipping the next Monday*
  4. Order during a national holiday (France): Shipping the next opened day
*In the event of promotional operations such as End of Winter Sales, these delays may be extended due to the large number of orders.
Be ensured that our teams do their best to send your order as soon as possible!

SHIPPING

Free Shipping in Metropolitan France per Colissimo and Chronopost Relais.

Belgium, Luxembourg, Nederlands, free shipping per Colissimo Domicile & Relais.

Germany free shipping for orders over 120€ per Colissimo & Chronopost Domicile.

For countries that aren’t mentioned, please contact our customer service at +33 (0)3 87 93 80 43 or by form here.


For non-European Countries, additional customs taxes may apply and are under your cost. More information in our General Terms & Policy.

PAYMENT

Your payments are 100% secured by the SP PLUS program from the bank CAISSE D’EPARGNE.

You can pay by using the following credit cards :

  1. VISA
  2. MASTERCARD
  3. AMERICAN EXPRESS
  4. PAYPAL

CUSTOMER SERVICE

Monday to Friday / 09am – 6pm
A question ? Need an advice ? Need information ? Call us !
You will be directly in touch with our headquarters, and will be redirected to one of our sales assistant who will do his best to answer your questions.
Good mood requested ! :)

RETURNS

You have a size problem? A default? Or you simply want to return your products ?

Go to our FAQ by clicking just below:

Metropolitan France, Germany and Benelux Click here.

DROM-COM and other countries Click here.

For France, Germany and Benelux, returns are free.
For the DROM/COM and other foreign countries, a participation in the expenses of return will be asked to you. This will be deducted from the refund. To know the amount, click here.

Whatever the reason of your return, we will automatically credit the card or the Paypal account used for the payment.

You want to change size ? For France, Germany and Benelux, you just have to be guided in your customer account, for the other countries, simply reorder!


Be careful, you have 14 days after the reception of your order to return your products.


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