Informations relatives aux commandes - Freeman T. Porter
Freeman T. Porter

Informations

DELIVERY

In France or abroad / Monday to Friday.

  • Order before 3:00 pm: Shipping today
  • Order after 3:00 pm: Shipping the next day
  • Order after 3:00 pm Friday & Weekend: Shipping the next Monday
  • Order during a national holiday (France): Shipping the next opened day

SHIPPING COSTS TO FRANCE

24H HOME DELIVERY

7,90 EUROS (Via TNT)

48H HOME DELIVERY

3,90 EUROS (Via COLISSIMO)
Free shipping for orders above 120 €

24H RELAIS COLIS OR ENTERPRISE

3,90 EUROS (Via TNT)
Free shipping for orders above 120 €

SHIPPING COSTS TO GERMANY

48-72H HOME DELIVERY

4,90 EUROS (Via COLISSIMO)
Free shipping for orders above 120 €

For the countries outside France and Germany, a different billing of the shipping costs may apply.
For non-European Countries, additional customs taxes may apply and are under your cost. More information in our General Terms & Policy.

PAYMENT

Your payments are 100% secured by the SP PLUS program from the bank CAISSE D’EPARGNE.

You can pay by using the following credit cards :

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS
  • PAYPAL

CUSTOMER SERVICE

Monday to Friday / 09am – 6pm

A question ? Need an advice ? Need information ? Call us !

You will be directly in touch with our headquarters, and will be redirected to one of our sales assistant who will do his best to answer your questions.

Good mood requested ! :)

RETURNS

You have a size problem? A default? Or you simply want to return your products ?

France Metropolitan Area

Returns are free in a pick-up point.
You only need to log in your customer account on www.freemantporter.com and to follow the return steps.

International / Corsica / Dom-Tom

You can return your products at any time by the shipping mode of your choice. Freeman T. Porter will cover your shipping costs up to 5€, which will be added to the total amount of your return. Make sure to keep a proof of shipment in case of problem.

Address of return :

Freeman T. Porter
Service Retours
1 bis rue de Saint-Louis
F-57150 Creutzwald

Whatever the reason of your return, we will automatically credit the card or the Paypal account used for the payment.

You want to buy another size? You only need to process a new order !

Be careful, you have 14 days after the reception of your order to return your products.

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