Delivery & Returns

DELIVERY

In France or abroad / Monday to Friday.

  1. Order before 3:00 pm: Shipping today
  2. Order after 3:00 pm: Shipping the next day
  3. Order after 3:00 pm Friday & Weekend: Shipping the next Monday
  4. Order during a national holiday (France): Shipping the next opened day

SHIPPING

Free Shipping in Metropolitan France and Germany for orders over 120€ only with the delivery options marked with an asterisk * (see table below)



For countries that aren’t mentioned in this table, please click here
You can also contact our customer service at +33 (0)3 87 93 80 43 or by e-mai here
For non-European Countries, additional customs taxes may apply and are under your cost. More information in our General Terms & Policy.

PAYMENT

Your payments are 100% secured by the SP PLUS program from the bank CAISSE D’EPARGNE.

You can pay by using the following credit cards :

  1. VISA
  2. MASTERCARD
  3. AMERICAN EXPRESS
  4. PAYPAL

CUSTOMER SERVICE

Monday to Friday / 09am – 6pm
A question ? Need an advice ? Need information ? Call us !
You will be directly in touch with our headquarters, and will be redirected to one of our sales assistant who will do his best to answer your questions.
Good mood requested ! :)

RETURNS

You have a size problem? A default? Or you simply want to return your products ?

Metropolitan France, Germany, Belgium, Luxembourg and Netherlands :

Returns are free in a pick-up point.

For DROM-COM and other countries :

Freeman T. Porter will cover your shipping costs up to a certain amount, which will be added to the total amount of your return. Make sure to keep a proof of shipment in case of problem. Click here to know how much we cover your shipping costs.

Whatever the reason of your return, we will automatically credit the card or the Paypal account used for the payment.

You want to buy another size? You only need to process a new order !

Be careful, you have 14 days after the reception of your order to return your products.


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